IMC Officer Software Training Jobs Kenya 2026 – NGO Jobs in Kenya

MAIN TASKS AND RESPONSIBILITIES

Training Planning and Preparation

• Develop and maintain site-specific training plans aligned with implementation timelines and go-live schedules.
• Assess the digital literacy and system knowledge levels of end users prior to training and adapt content accordingly.
• Prepare and regularly update training materials including user guides, job aids, quick reference cards, and exercise datasets.
• Coordinate training logistics, including venue, participants, devices, and system access, in collaboration with site and implementation teams.
• Confirm that training environments (sandbox) are correctly set up and accessible before each session.

Training Delivery and On-the-Job Support

• Facilitate engaging, hands-on training sessions for end users across health facilities, warehouses, and partner sites.
• Tailor delivery methods and pace to the needs of each group, including mixed-literacy and multilingual participants.
• Provide on-the-job coaching and floor support during go-live and early system use to reinforce training and build user confidence.
• Conduct refresher and remedial training sessions for users who require additional support.
• Respond to training-related queries from site staff during and after rollout.

Adoption Monitoring and Follow-Up

• Monitor end user adoption and system usage patterns during and after go-live, using observed behavior and system data.
• Identify users or sites at risk of low adoption and proactively implement targeted follow-up support.
• Coordinate with implementation teams and clients to track key training and adoption indicators.
• Conduct post-training follow-up visits or remote check-ins to assess whether users are applying system skills correctly.
• Escalate persistent adoption barriers or systemic issues to the Implementation Lead with recommendations.

Documentation and Continuous Improvement

• Maintain accurate records of training sessions, attendance, and assessment outcomes.
• Document user feedback, recurring questions, and gaps observed during training and field support.
• Contribute to the review and improvement of training materials based on field experience and system updates.
• Prepare training completion reports and handover notes at the end of each rollout phase.
• Share lessons learned and practical insights to strengthen future training design and delivery.
• Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in pharmacy, health informatics, information systems, education, or related field.
• Minimum of 3 years of experience delivering end-user training on digital health systems, information systems, or supply chain management software, preferably in healthcare or NGO settings.
• Experience supporting system go-live activities and providing on-the-job user coaching in field-based or low-resource environments is preferable.
• Experience developing practical training materials such as user guides, job aids, or e-learning content is preferable.
• Knowledge of at least one health information system or ERP platform (e.g., PIMS, DHIS2, OpenMRS, or similar), preferrable.
• Ability to explain technical system functions clearly to non-technical users in plain language.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) for training material development.
• Familiarity with learning management systems or digital training tools is an advantage.
• Strong facilitation and presentation skills; able to engage diverse audiences with varying literacy levels.
• Patient, empathetic, and adaptable approach to adult learning and capacity building.
• Good observational skills to detect adoption gaps and respond with targeted, practical solutions.
• Willingness and availability to provide on-site training and support during rollout and stabilization phases.
• Willingness to travel up to 70% of the time, including to low-resource and remote sites.
• Proficiency in written and spoken English and country’s native language is required.